As a former web hosting company owner, I know what to look for in a web host, and I know the warning signs of the hosts to stay away from. As an online marketer who depends on reliable uptime, I'm also very picky about where I host my own sites.
Hostgator is the top host on my list for several reasons. First of all, they have all the right equipment and hosting software. By this, I mean they are in a good datacenter with great connectivity, and they use high quality Linux-based servers. They use the cPanel hosting platform, and if you've read my e-course you'll know that cPanel by far my favorite control panel for resellers. They add to that the Fantastico scripts library (another must-have in my book), and RVskin (multi-language capability that will boost your global marketing potential).
On top of their already generous reseller plans, they include WHMautopilot, the billing and customer management program used by a lot of big-time hosts. If you want to be serious in the hosting business, you NEED automation. WHMautopilot gives you that automation by automatically setting up customer accounts, tracking billing, etc.
OK so they've got the features, what about reliability and support? I would say their reliability is probably the best in the industry for a host in such an affordable price range. Their support is excellent; I've referred literally THOUSANDS of people who are now using HostGator, and I've had no complaints.